product term

DTB Agency Banking service allows customers to do banking transactions from agent locations countrywide. DTB agents are appointed by DTB and licensed by Bank of Tanzania.

Target market – individual customers - mass market.

  • Real-time transaction processing
  • Physical receipt generation for every transaction done at the agent location
  • The service supports card and card-less transactions (except for cardless withdrawal)
  • Transaction limits are provided
  • Cash deposit
  • Cash withdrawal
  • Balance inquiry
  • Mini-statement

Below are the tariffs applicable to agency banking transactions.

  • Cash withdrawal:
    0-100,000 customer charges: 1000 agent commissions: 600
    100,001-300,000 customer charges: 1500 agent commissions: 900
    300,001-500,000 customer charges: 2000 agent commissions: 1200
    500,001-1,000,000 customer charges: 3000 agent commissions: 1800
    1,000,001-2,000,000 customer charges: 3500 agent commissions: 2100
  • Cash deposit:
    0-250,000 customer charges: 0 agent commissions: 300
    250,001-500,000 customer charges: 0 agent commissions: 500
    500,001-1,000,000 customer charges: 0 agent commissions: 750
    1,000,001-2,000,000 customer charges: 0 agent commissions: 1000
    2,000,001-3,000,000 customer charges: 0 agent commissions: 1500
    3,000,001-5,000,000 customer charges: 0 agent commissions: 2500
  • Other services:
    Balance enquiry & mini statement customer charges: free agent commissions: nil