DTB Agency Banking service allows customers to do banking transactions from agent locations countrywide. DTB agents are appointed by DTB and licensed by Bank of Tanzania.

Target market -  individual customers - mass market.

  • Real-time transaction processing
  • Physical receipt generation for every transaction done at the agent location
  • The service supports card and card-less transactions (except for cardless withdrawal)
  • Transaction limits are provided
  • Cash deposit
  • Cash withdrawal
  • Balance inquiry
  • Mini-statement

Below are the tariffs applicable to agency banking transactions.

  • Cash withdrawal
    Amount in TSH
    From To customer charges agent commission
    0 100,000 1000 600
    100,001 300,000 1500 900
    300,001 500,000 2000 1200
    500,001 1,000,000 3000 1800
    1,000,001 2,000,000 3500 2100
  • Cash deposit
    Amount in TSH
    From To customer charges agent commission
    0 250,000 0 300
    250,001 500,000 0 500
    500,001 1,000,000 0 750
    1,000,001 2,000,000 0 1000
    2,000,001 3,000,000 0 1500
    3,000,001 5,000,000 0 2500
  • withdrawals
    Amount in TSH
    From To Fee
    - 100,000 1,000
    100,001 300,000 1,500
    300,001 500,000 2,000
    500,001 1,000,000 3,000
    1,000,001 2,000,000 3,500
  • Other services:
    Balance enquiry & mini statement customer charges: free agent commissions: nil