How to activate mobile banking
Watch the videos below on how to activate mobile banking.
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Which DTB Branch are open on Sunday?
The branches open on Sundays are as below -:
Dar es Saalam branches - Upanga branch, Masaki branch, and Mlimani branch
Regional branches - Mwanza Main branch
How to apply for a job at DTB?
DTB Tanzania is an equal opportunity employer. All job vacancies are announced regularly in various channels - newspapers, blogs and official website under the careers tab. For the latest job openings, please visit the careers tab.
How to activate mobile banking? (USSD and app)
- Customer should visit nearest DTB and fill the mobile banking registration forms and hand over to bank officers.
- Once the details are captured in the system, the customer shall be notified with One Time pin code through SMS.
- Customer can use the mobile banking either by typing USSD code as *150*77# or downloading the Mobile app.
- Video link on how to get started in mobile banking
How can I be a DTB Wakala?
The prospect Wakala (sole proprietors - both formal and informal- and limited companies needs to visit any of DTB branches with below documentation.
Minimum requirements -:
- Copy of business registration certificate copy of TIN of owner or registered business valid ID copy of proprietor agent application forms 3 and 4 dully filled and witnessed by the lawyer /commission of oath / magistrate.
- Valid license (business) bank statement for the past 3 months.
- Current certificate of good conduct / receipt (if available) business profile- a brief description of business for the past 18 months or above.
- Curriculum vitae of the proprietor.
- Two colored current passport photos
N/B: Float required to run agency banking is TZs 1 million. After a site visit, a response shall be given for onboarding or declined the application.
In which cities / towns does DTB have branches in Tanzania
The bank has 28 branches in Tanzania
13 branches in Dar es Salaam
Jamat Street, Masaki, Morocco, Magomeni, Mbezi, Mbagala, Nyerere Road, Msimabzi - Kariakoo, Nelson Mandela Road, Upanga, CBD, Mbezi Chini, Uhuru Street - Kariakoo and Mlimani City.
15 regional branches
Zanzibar, Arusha, Mwanza, Dodoma, Tanga, Mbeya, Moshi, Iringa, Morogoro, Tabora, Kahama, Mtwara and Singida.
How can I open a bank account with DTB in Tanzania
You may open a bank account with DTB by visiting any of our branches with below requirements -:
Personal savings account
- Valid NIDA ID / passport / driving license
- 1 passport size photograph
- Introduction letter from employer
- Valid residence / work permit for expatriates
Current account
In addition to the above requirements, the applicant will bring a valid business license, TIN certificate, certificate of incorporation and company memarts
In the event of theft or loss of cards, cheque books etc, what channels can I use to report?
- Report immediately to the branch manager of your nearest DTB branch
- Call toll-free 0800 110 110
- Send us an e mail on customercare@diamondtrust.co.tz
What do I do when I have statement related query.
- Visit your nearest DTB branch
- Call us through contact center toll-free number 0800 110 110
- Send us e mail on customerservice@diamondtrust.co.tz
How can I send money abroad
You can either use the Money Transfer Services (MTS) which caters for personal and home upkeep transfers with a ceiling of USD 10,000
- Western Union
- MoneyGram
- Express Money
Or use Telegraphic Transfers (TT) for cross border business transfers
What are the working hours of the call center and what are the telephone numbers
The call center works:
Monday to Friday from 8:30 am to 5:30 pm
Saturday from 9:30 am to 1:00 am
Below are the call center contacts-:
Call toll-free 0800 110 110
General line +255 222114888/90
What is DTB-Tanzania Swift code?
DTKETZTZ
What are the DTB-Tanzania's Nostro Accounts
Click here to download.
What are working hours of DTB branches?
Normal working hours branches
Dar es Salaam Maim, Dar Es Salaam CBD, Kariakoo, Nyerere, Magomeni, Mwanza, Arusha Main, Zanzibar, Dodoma, Morocco, Mbeya, Iringa and Tabora, Tanga, Mbagalla, Moshi, Kahama, Morogoro and Mtwara operate in below working hours.
Opening Monday to Friday from 0830hrs to 1630hrs
Saturday from 09:30hrs - 1300hrs - closed Sundays and public holidays.
Masaki branch 7 days banking
Opening Monday to Friday 0830hrs to 1930hrs
Saturday 0900hrs to 1630hrs
Sunday from 1030hrs to 1400hrs.
Closed on public holidays
Arusha City branch extended banking hours
Opening Monday to Friday 0830hrs to 1845hrs
Saturday 0930hrs to 1300hrs
Closed on Sunday and public holidays
Mwanza Main branch 7 days banking
Opening Monday to Saturday 0830hrs to 1630hrs
Sunday from 0900hrs to 1630hrs
Closed on public holidays
Uhuru branch extended banking hours
Opening Monday to Friday 0830hrs to 1630hrs
Saturday from 0930hrs - 1300hrs
Closed Sundays and public holidays
Mwanza branch extended banking hours
Opening Monday to Friday 0830hrs to 1845hrs
Saturday from 0930hrs - 1300hrs
Closed Sundays and public holidays
Mlimani branch 7 days banking
Opening Monday to Friday 0930hrs to 1800hrs
Saturday 1000hrs - 1600hrs
Sunday from 1000hrs -1600hrs
Closed on public holidays
Upanga branch 7 days banking
Opening Monday to Friday 10:00hrs - 1830hrs
Saturday 09:00hrs - 1600hrs
Sunday from 1030hrs - 1400hrs
Closed on public holidays
Mbezi Chini branch 7 days banking
Opening Monday to Friday 08:30hrs - 1630hrs
Saturday 08:30hrs - 1630hrs
Sunday from 1030hrs- 1430hrs
Closed on public holidays
Does DTB give loans? How can I obtain a loan from Diamond Trust Bank
Yes. The bank has loans above TZS 700 Billion on our books. Details are given on the website.
Talk to the branch manager of your nearest DTB branch for guidance on the loan application process.
