
How to activate mobile banking
Watch the videos below on how to activate mobile banking.
Which DTB Branch are open on Sunday?
All DTB branches are closed on Sunday
How to apply for a job at DTB?
DTB Tanzania is an equal opportunity employer. All job vacancies are announced regularly in various communication channels – social media, print press and official website under the careers tab. For the latest job openings, please visit the careers tab in the website.
How to activate mobile banking? (USSD and app)
- Customer should visit nearest DTB and fill the mobile banking registration forms and hand over to bank officers.
- Once the details are captured in the system, the customer shall be notified with One Time pin code through SMS.
- Customer can use the mobile banking either by typing USSD code as *150*77# or downloading the Mobile app.
- Video link on how to get started in mobile banking
How can I be a DTB Wakala?
The prospect Wakala (Sole priopertors – both formal and informal, and limited companies need to visit any of the DTB Branches with the below documentations:
Sole Proprietor (Registered/ Non-Registered):
- Completed Application Form
- TIN Certificate
- Owners’ ID-NIDA
- Certificate of Registration - (Registered)
- Business License Extract of Registrar-(Registered)
- Passport size Photos
Partnership:
- Completed Application Form
- TIN Certificate
- Directors’ ID-NIDA
- Certificate of Registration
- Business License
- Partnership Resolution
- Partnership deed and Directors’ Passport size Photos
Limited Company:
- Completed Application Form,
- TIN Certificate
- Directors’ ID-NIDA
- Certificate of Incorporation
- Business License
- Board Resolution
- Directors’ Passport size Photos (1)
- Memorandum/Memart
- Annual Returns and UBOs Details
In which cities / towns does DTB have branches in Tanzania
The bank has 29 branches in Tanzania
13 branches in Dar es Salaam
Dar es Salaam Main, Dar es Salaam CBD, DTB Centre, Magomeni, Masaki, Mbagala, Mbezi, Mbezi Chini, Mlimani , Morocco, Nyerere, Upanga, Uhuru.
16 regional branches
Arusha City, Arusha Main, Dodoma, Iringa, Kahama, Kijangwani, Mbeya, Morogoro, Moshi, Mtwara, Mwanza, Mwanza Main, Singida, Tanga, Tabora, Zanzibar.
How can I open a bank account with DTB in Tanzania
You may open a bank account with DTB by visiting any of our branches with below requirements -:
Personal savings account
- Valid NIDA ID / passport / driving license
- 1 passport size photograph
- Introduction letter from employer
- Valid residence / work permit for expatriates
Current account
In addition to the above requirements, the applicant will bring a valid business license, TIN certificate, certificate of incorporation and company memarts
In the event of theft or loss of cards, cheque books etc, what channels can I use to report?
- Report immediately to the branch manager of your nearest DTB branch
- Call toll-free 0800 110 110
- Send us an e mail on [email protected]
What do I do when I have statement related query.
- Visit your nearest DTB branch
- Call us through contact center toll-free number 0800 110 110
- Send us e mail on [email protected]
How can I send money abroad
- You may use Money Transfer Services (MTS) - Western Union MoneyGram which caters for personal and family maintenance transfers with a ceiling of USD 10,000
- Or us Telegraphic Transfers (TT) for cross border business transfers
What are the working hours of the call center and what are the telephone numbers
The call center works:
Monday to Friday from 8:30 am to 5:30 pm
Saturday from 9:30 am to 1:00 am
Below are the call center contacts-:
Call toll-free 0800 110 110
General line +255 222114888/90
What is DTB-Tanzania Swift code?
DTKETZTZ
What are the DTB-Tanzania's Nostro Accounts
Click here to download.
What are the business hours of DTB branches?
Arusha City, Arusha Main, Dar es Salaam Main, Dar es Salaam CBD, Dodoma, DTB Centre, Iringa, Kahama, Kijangwani, Magomeni, Masaki, Mbagala, Mbeya, Mbezi, Mbezi Chini, Morocco, Morogoro, Moshi, Mtwara, Mwanza, Mwanza Main, Nyerere, Singida, Tabora, Tanga, Upanga, Zanzibar.
Day of the week | Opening | Closing |
---|---|---|
Monday - Friday | 08:30 am | 04:30pm |
Saturday | 09:30 am | 01:00 pm |
Day of the week | Opening | Closing |
---|---|---|
Monday - Friday | 10:00 am | 06:00 pm |
Saturday | 10:00 am | 01:30 pm |
- Note: * All DTB branches will be closed on Sundays and public holidays
Does DTB give loans? How can I obtain a loan from Diamond Trust Bank
Yes. The bank has loans above TZS 700 Billion on our books. Details are given on the website.
Talk to the branch manager of your nearest DTB branch for guidance on the loan application process.