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Customer Service Survey
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Customer Survey
1. How would you rate your overall experience at DTB?
Very Unsatisfied
Unsatisfied
Neutral
Satisfied
Very Satisfied
2. What Products / Services do you use at DTB? (You can tick more than one)
Bank account
Debit Card
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Loan
Fixed Deposit
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Agency
Other…
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3. How can we improve any of the above to better suit your needs?
4. How likely are you to recommend DTB to a family member, friend or colleague? (0 – very unlikely, 10 – very likely)
1
2
3
4
5
6
7
8
9
10
5. How do you prefer communicating to provide feedback to DTB? (You can tick more than one)
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Relationship Manager
6. What more would you like to see from DTB?
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