Celebrating Success at the Tanzania Banking Awards with a Triple Win!
We are delighted to have won three prestigious awards at the Tanzania Banking Awards. These awards not only represent our pledge for excellence in service delivery, but also highlights our dedication to providing exceptional value to all our customers.
Digital Banking Excellence.
The ‘Best Current Account Provider’ award is a revelation of our commitment to meeting our customers' diverse financial needs. We provide an account with basic features for everyday transactions or a premium package with exclusive benefits that enable individuals and businesses manage their finances with ease and confidence.
Our commitment to service excellence earned us ‘Best Customer Service’ award. The Bank is continuously re-engineering the underlaid processes and procedures in view of enhancing operational efficiencies for an improved customer experienced unmatched in the industry. We go above and beyond to ensure every DTB interaction in all touchpoints are handled competently - personalized branch assistance, corporate interactions at head office and online platforms.
Our commitment for secure and convenient banking services, including 24/7 access, online banking, and a range of digital solutions is clearly outlined in the Bank’s strategic growth. As a result, we have been recognized with the prestigious 'Best Digital Banking Excellence' award. We deeply appreciate this prestigious recognition and we will persistently strive to deliver exceptional value, innovation, and service excellence to our clients and communities across Tanzania.
Winning Beyond Boundaries:
Most Innovative Alternative Banking Channels at the International
Finance Awards
The International Finance Awards (IFA) honours industry talent, leadership, wealth, and ability worldwide. International banks that excel in innovation, infrastructure, and customer service are highlighted by IFA. “Innovation drives banking and finance’s evolution”. The International Finance Awards recognized DTB in 'Most Innovative Alternative Banking Channels'.
As all banks compete and device innovative channels of interacting with customers who are constantly demanding for comfort, safety, convenience and value for money, innovation thus becomes a key pillar of every bank. We are happy to have received this award in East Africa.
This impressive honor fuels our passion to innovate and break industry boundaries. DTB values its customers, stakeholders, and partners and is excited to meet their needs at every step.
Excellent Customer Service award from Chartered Institute of Customer Management.
In appreciation of our commitment and dedication to outstanding customer service, the Tanzania Service Excellence Awards rewarded the bank with the ‘The Most Customer Engaging Organization’ award. This win is a reflection of our hard work in prioritizing the needs and preferences of our customers in every interaction. Upon entering our premises or interacting with us online, our skilled teams promptly offer the necessary attention, assistance, and timely resolution to address their inquiries and concerns.
Our staff, who demonstrate our service excellence on a daily basis, are essential for the achievement of the prestigious award. The exceptional customer experiences we offer are a direct result of the dedicated and skilled work of our staff members every day.
Furthermore, we would like to convey our heartfelt appreciation to our loyal clientele for their unwavering support, trust, and valuable feedback, all of which have played a pivotal role in shaping our service benchmarks.
The ‘Most Customer Engaging Organization’ award proudly showcased at DTB
Centre as a reminder of the
bank’s dedication towards exceptional customer service.
Celebrating Excellence at Top 100 Executive Awards
The Top 100 Executive Awards acknowledges the importance of exceptional leadership across all sectors of economy. Among the numerous recipients of the Top 100 Executive Awards, four key officials in the bank emerged victorious and secured their well-deserved positions.
- Mr. Ravneet Chowdhury, Chief Executive Officer
- Ms. Sabiha Gulam, Chief Operations Officer
- Ms. Meiyer Mushemakweli, Head of Customer Experience
- Ms. Corrinne Mtumbuka, Head of EPMO and Information Technology.
These leaders were acknowledged for their significant contributions to the Bank's success. They are setting a higher standard for excellence and inspiring their teams to maintain their exceptional level of performance in order to achieve the bank's objectives.
As a family, we applauded their accomplishments and praised their forward-thinking leadership, which not only drives the banks to new levels of success, but also serves as a source of inspiration for others to assume leadership positions for the advancement
Achievement through Diligence: Straight Through Processing (STP) Award issued by Standard Chartered Bank
The bank has received an award from Standard Chartered Bank for its outstanding dedication to excellence in commercial and treasury payments. STP, or Straight-Through Processing, is an essential element of contemporary banking that optimizes payment procedures and minimizes the need for manual intervention. Hence, attaining elevated STP rates indicates exceptional operational proficiency and the capability to flawlessly carry out transactions.
This award demonstrates our commitment to investing in cutting-edge technology to streamline payment processes for customers. Moreover, it underscores the bank's commitment to operational efficiency, dependability, and ground-breaking advancements in the banking sector. It also stands as evidence of the diligent efforts and dedication of the bank's staff who consistently aim for exceptional service to their customers. We will steadfastly uphold the highest standards of service delivery and enthusiastically adopt technological advancements to meet the changing customer expectations.
Straight-Through-Processing (STP) Award
DTB-Tanzania was recently awarded - Excellent STP Rating - by Citibank NY on USD payments in the year 2020
Citibank NY annually evaluates and presents Straight-Through-Processing (STP) Awards to select banks with the highest ratings on efficiency in processing Telegraphic Transfers.
Last year, DTB-Tanzania recorded some of the highest prescribed ratings amongst the member banks.
Below are the key parameters and ratings recorded by DTB-Tanzania -:
- Settling customer/ commercial payments through Citibank NY– 95%
- Settling Treasury payments through Citibank NY– 97%
Attached are the STP Award letter from Citibank Global Head and STP Award Certificate
DTB Tanzania won the award for "The Best Risk Management Corporate of the year 2017" amongst commercial banks with assets exceeding TZS1 Trillion. The award was given by IRMT, following a survey conducted last year by IRMT that featured forty-three commercial banks in Tanzania, all placed in three categories depending on the size of the respective balance sheets.
DTB Tanzania emerged in the top position amongst large banks with a balance sheet size of more than TZS 1 Trillion. Citi Bank was rated the best in the medium-sized category with a balance sheet ranging between TZS 500 Billion and TZS 1 Trillion. Habib Africa Bank was the winner in the small bank category.
The survey was based on balance sheet size, capital adequacy, liquidity, NPL performance, independent risk management function, consistency in growth over three years in terms of Profit Before Tax (PBT), cost & income management, Return on Equity (RoE) and Return on Asset (RoA)."
